Returns Policy

At Aquasure, we strive to ensure your complete satisfaction with our products. Please read our refund and returns policy carefully before making a purchase.

Return Eligibility

  • Time Frame: You have 30 days from the date of purchase to request a return or refund. Unfortunately, we cannot offer a full refund or exchange after 30 days.
  • Condition of Items: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Non-Returnable Items: Certain items are exempt from returns. These include:
    • Perishable goods (e.g., food, flowers, newspapers, magazines)
    • Intimate or sanitary goods
    • Hazardous materials, flammable liquids, or gases
    • Gift cards
    • Downloadable software products
    • Certain health and personal care items

Return Process

  • Proof of Purchase: A receipt or proof of purchase is required for all returns.
  • Return Address: Please do not return items directly to the manufacturer. Contact us for the correct return address.

Refund Conditions

  • Partial Refunds: In certain situations, only partial refunds may be granted, such as:
    • Books with obvious signs of use.
    • Opened media items (e.g., CDs, DVDs, software, video games).
    • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
    • Items returned more than 30 days after delivery.
  • Refund Processing: Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within 30 business days.  

Sale Items

Only regularly priced items are eligible for refunds. Sale items are considered final sale and cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us via email.

Gift Returns

  • Items Marked as Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  • Items Not Marked as Gifts: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.  

Shipping

  • Return Shipping Costs: You are responsible for paying for your own return shipping costs. Shipping costs are non-refundable.
  • Shipping Deductions: If applicable, the cost of return shipping will be deducted from your refund.
  • Shipping Insurance: We recommend using a trackable shipping service or purchasing shipping insurance for more expensive items. We cannot guarantee that we will receive your returned item.

Contact Information

For any questions related to refunds and returns, please contact us.

By making a purchase on our website, you agree to this refund and returns policy.